Application Support Engineer

ROLE OVERVIEW

We are looking for a sharp, resourceful Application Support Engineer to own

our portfolio of business applications — and grow well beyond it.

You will start by becoming the internal expert on critical legacy systems, then use

that deep knowledge as a launchpad: modernising infrastructure, shaping

our tooling strategy, and building the technical foundations that replace

what you inherit.

This is a role for someone who enjoys detective work today, but wants to be

an architect tomorrow.

KEY RESPONSIBILITIES

Application stewardship: Own a portfolio of legacy business applications

— managing access, system health, and continuity for mission-critical

tools.

Proactive maintenance: Lead SSL renewals, server migrations, and patch

management with a zero-downtime mindset.

Root-cause troubleshooting: Diagnose application failures using logs,

database queries, and systematic analysis — especially where

documentation is absent.

Modernisation input: As you master each legacy system, identify

migration opportunities and contribute to the roadmap for replacing or

upgrading aging infrastructure.

Knowledge creation: Build the internal knowledge base from scratch —

turning undocumented "black-box" systems into clear, maintainable

documentation.

Vendor & stakeholder coordination: Act as the technical point of contact

for vendors, holding them to SLAs and translating complex issues into

clear business language.

Tooling & automation: Once stable, look for opportunities to automate

repetitive support tasks using scripting, APIs, or AI tooling — freeing

yourself for higher-value work.

THE IDEAL CANDIDATE

The "figure-it-out" factor: You enjoy opening a black box to see how the

gears turn — and then documenting what you found so no one has to

figure it out again.

Tech versatile: Comfortable across different stacks, UI styles, database

types, and hosting environments. You adapt fast.

Growth-oriented: You see legacy support as a starting point, not a ceiling.

You're drawn to roles where deep expertise becomes leverage for

something bigger.

Independent & communicative: You operate well with thin in-house

knowledge, but know when to bring others in and can translate technical

complexity for any audience.

TECHNICAL SKILLS & QUALIFICATIONS

Deep understanding of how web applications, servers, and databases

interact

Experience with logs, browser dev tools, and SQL queries for

troubleshooting

Knowledge of SSL/TLS certificate management and Identity & Access

Management (IAM)

Comfort using AI tools, OSINT, and developer forums for obscure

problem-solving

3+ years in Application Support, Systems Administration, or a generalist

technical role

WHY JOIN US

Real ownership from day one: You won't be a small cog. You will be the

resident expert on systems that keep the business running — with the

autonomy to match.

A genuine growth path: Mastering our legacy stack gives you rare

institutional leverage. The natural next step is shaping what replaces it —

and we want you in that conversation.

Intelligence over scripts: No ticket queues. No script-following. This role

rewards curiosity, creative problem-solving, and the kind of thinking that

finds answers when none exist.

Work with modern tools on old problems: Bring AI, automation, and

modern observability practices to a space that desperately needs them.

Your methods will be current even when the systems aren't.