Application Support

Manage and resolve production support tickets (primarily P3 and P4) covering 2025–2026.
Work incident-related tasks by collaborating on investigation and resolution to restore service quickly.
Log and document all support activities in SNOW and Azure DevOps to maintain a high-quality knowledge base.
Participate in incident management activities and ensure timely resolution.
Provide extended support beyond standard hours when active incidents require it.
Handle non-urgent requests received via Phone, Email, Microsoft Teams, and Azure DevOps.

Development & Project Work

Contribute to application development and enhancement tasks when not assigned to support tickets.
Support migration, modernization, or project-based initiatives as needed by the delivery roadmap.
Collaborate with cross-functional teams to deliver project milestones efficiently and reliably.

Work Schedule

Support model: 8x5 (8 hours/day, 5 days/week).
Primary working hours: 7:00 AM – 3:00 PM CST.
Flexibility required to extend hours during active incidents or critical support situations.

Java Developer

Descrição da vaga